We can help you to develop a performance information system that will represent the overall performance of your organisation in delivering its objectives. We will help you to develop a suite of indicators that together will comprise a performance information system for measuring how well you are performing.

The performance information system we develop will be:

• focussed on the organisation’s aims and objectives;
• appropriate to, and useful for, the stakeholders who use it;
• balanced, giving a picture of what the organisation is doing, covering all significant areas of work;
• robust in order to withstand organisation changes or individuals leaving;
• integrated into the organisation, being part of the business planning and management processes; and
• cost effective, balancing the benefits of the information against the costs. 1

Projects include:

Performance Indicators for Play

A Performance Management Framework with a set of nine performance indicators was developed in 2005/6 (report available at www.ncb.org.uk) Four of these indicators are currently being piloted with six local authorities in England as part of a project funded by the BIG Lottery.

Client: National Children’s Bureau/Play England

Sports Action Zone Facilities Benchmarking

Sheffield University Management School was commissioned by Sport England to carry out a review of the performance of sports halls and swimming pools in Sports Actions Zones across the country. Analysis of performance across a range of indicators covering financial, access, utilisation, and customer satisfaction. Workshop sessions with facility managers and leisure staff to explain the results.

Client: The University of Sheffield

1 This is based on ‘Choosing the right Fabric’, HM Treasury, Cabinet Office, National Audit Office, Audit Commission, Office for National Statistics, 2001.